India’s leading telecommunication brand, Bharti Airtel has got the Telecom Centre of Excellence (TCOE) award for the year 2011. Airtel Won this award for service provider with customer focus for best delivery of Network Services for the year 2011. This award is exactly based on the network quality of service KPIs, product innovation, network coverage, and network bench-marking processes based on network parameters and customer voice. For your kind information, Bharti Airtel has implemented Customer Experience Management System (CEM) to optimize and enrich user experience of its customers.
Director Network Services Group, Bharti Airtel, Mr. Jagbir Singh received the Telecom Centre of Excellence (TCOE) award for the year 2011 from the Ministers of State for Communications and Information Technology, Mr. Milind Deora and Sachin Pilot at New Delhi. Government of India, Association of Unified Telecom Service Providers of India (AUSPI), Cellular Operator’s Association of India (COAI), Department of Telecommunications (DOT), Ministry of Communications & Information Technology, and Federation of Indian Chambers of Commerce and Industry (FICCI) has created this national award to promote innovation and manufacturing in the Indian telecom sector.